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If you can imagine it, you can achieve it; if you dream it, you can become it. ~William Arthur WardZappos CEO Tony Hsieh's book, Delivering Happiness, has hit bookstores. I received advance copies of the book to review, and one of those books will be raffled off to a reader - details at the end.
To be honest, I didn't know that much about Zappos when I started the book - all I knew was that it was an online shoe store and a coworker raved about how great they were after she got her order. I thought her excitement was a little odd since I know she's ordered things online before. I also knew a little about Tony since I follow him on Twitter. He's Taiwanese, around my age, and a gazillion times more successful than me, which…
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,%20and%20he's%20created%20borderless%20work%20for%20himself%20and%20others.%3C/p%3E%3Cp%3EThe%20first%20part%20of%20the%20book%20is%20about%20Tony's%20early%20life%20and%20how%20he%20got%20to%20Zappos.%20I%20was%20ready%20to%20quit%20reading%20during%20this%20part.%20It%20reminded%20me%20of%20fake%20Asian%20humility,%20where%20parents%20brag%20by%20saying%20things%20like%20%22It's%20amazing%20that%20little%20Johnny%20got%20selected%20to%20play%20a%20guest%20spot%20with%20the%20New%20York%20Philharmonic%20since%20we%20can%20hardly%20get%20him%20to%20practice%22%20when%20Johnny's%20practicing%20the%20violin%20the%20six%20hours%20a%20day%20that%20he's%20not%20studying.%20You%20can%20skim%20this%20part%20of%20the%20book.%20Tony%20basically%20becomes%20a%20hugely%20successful%20internet%20guy%20in%20his%2020's,%20then%20invests%20it%20all%20into%20Zappos.%20This%20is%20where%20it%20gets%20interesting.%20Zappos%20is%20constantly%20on%20the%20brink%20of%20failure,%20and%20he%20and%20his%20partners%20pull%20it%20through,%20all%20while%20building%20a%20quirky%20company%20culture.%20Their%20goal%20is%20extraordinary%20customer%20service,%20and%20they%20live%20it%20with%20their%20customers,%20their%20employees%20and%20everyone%20they%20come%20in%20contact%20with.%20They%20start%20out%20trying%20to%20create%20%22wow%22%20experiences%20for%20everyone,%20and%20eventually%20evolve%20to%20today,%20where%20they%20just%20want%20to%20make%20people%20happy.%20That's%20a%20pretty%20sweet%20mission.%3C/p%3E%3Cp%3ETony%20delivers%20a%20couple%20messages.%20First,%20culture%20is%20the%20most%20important%20factor%20for%20what%20your%20company%20(or%20neighborhood%20or%20family%20or%20tribe)%20will%20deliver%20and%20be%20about.%20Second,%20people%20are%20constantly%20seeking%20happiness,%20and%20the%20only%20way%20to%20find%20a%20constant%20state%20of%20happiness%20is%20to%20live%20a%20higher%20purpose%20and%20be%20part%20of%20something%20bigger%20than%20you.%3C/p%3E%3Cp%3EIn%20terms%20of%20getting%20me%20thinking%20(one%20of%20the%20way%20I%20judge%20books),%20Delivering%20Happiness%20gets%203%20out%20of%204%20stars.%20I%20also%20judge%20books%20by%20how%20well%20they%20are%20written.%201%20star%20our%20of%204,%20but%20it%20definitely%20captures%20Tony's%20slightly%20annoying%20voice.%20If%20the%20book%20pushes%20me%20into%20finding%20the%20borderless%20work%20I%20used%20to%20dream%20about,%20it%20will%20have%20delivered%20happiness%20and%20will%20receive%205%20stars%20(1%20more%20than%20possible!).%3C/p%3E%3Cp%3EWant%20more%20info%20in%20general?%3C/p%3E%3Cp%3ECONTEST:%20to%20win%20a%20copy%20of%20the%20book,%20leave%20a%20comment%20with%20your%20ideal%20job%20that%20will%20make%20you%20happy.%20The%20winner%20will%20be%20randomly%20chosen%20among%20entries%20(except%20for%20lame%20answers%20-%20no%20dealers%20or%20strippers%20or%20stuff%20like%20that)%20on%20June%2015.%3C/p%3E%3Cp%3EWhat%20I%20ate:%202%20lattes,%20Fage%20yogurt%20+%20ground%20flaxseeds%20+%20strawberries,%201/2%20coffee,%20(full%20day%20of%20eating%20out)%20Palm%20soft%20shell%20crab%20flour%20wrap%20+%20avocados%20+%20greens,%204%20bites%20molten%20chocolate%20cake%20and%20vanilla%20ice%20cream;%20Yelp%20event%20of%20mini-tastings:%20Luke's%20shrimp%20roll,%20swedish%20meatballs%20+%20mashed%20potatoes%20+%20lox%20+%20cucumbers,%20lobster%20mac%20and%20cheese,%20Indonesian%20noodles,%20kimchi%20noodles,%20lingenberry%20soda,%2040%20oz.%20water%3C/p%3E%3Cp%3EExercise:%20none%3C/p%3E){kind=link}